OMS / Order Management
The master system for retail orders. It holds all information about an order at every point in its lifecycle.
OMS manages the full order lifecycle: it controls, distributes and defines the order processing logic around the way your business actually works.
The system is a set of Java microservices with a no-code business process editor.
Picking and delivery
Hand tasks over to a WMS or a contractor- Integration with leading fulfilment operators and courier companies
- Metrics collection and configurable reactions to SLA deviations
In-store pickup
- Picking interface for the shop floor (web and/or mobile app)
- Control of picking and unpicking tasks
- Orders can be placed for pickup in another store
Key features
Order lifecycle management
Flexible business rules that adapt to sales channel, payment and delivery method, purchase history and stock availability
Availability and service level management
Delivery cost and conditions that vary by region, product group and customer group
Contact center interface
A simple, clear interface that gives operators everything they need to know about an order — fast onboarding, the ability to distribute tasks across multiple contact centers (during sales peaks, for instance), operational reports for supervisors and managers.
Live projectsbuilt onthe platform
